The technological development, which has made banking easier, has also led to a slowdown in the hiring of staff at banks. For example, customers can take routine but time-consuming transactions, such as depositing large amounts of coins, to a self-service coin counting machine, which automates the coin-counting process and provides the customer with a redemption receipt to present to the human teller.
That is essentially the number of cheques not issued. First, by reducing the cost of branch operations, ATMs made it possible to rapidly expand the number of branches.
The bank has not only been slowing branch expansion and hirings, it has also been reducing overall headcount even as it remains the gold standard of Indian banking. They will have to reskill or perish. The banking industry which was among the big job creators along with the information technology industry in the past two decades is at an inflection point where technology is enhancing efficiency by doing more and at a faster pace than what humans could do.
Branch automation in bank branches also speeds up the processing time in handling credit applications, because paperwork is reduced. May 03, AU Financiers plans to hire 4, people in the next six months. Thanks to payments systems, banks do not need people at branches.
That job has almost vanished in the past decade with few account holders getting a pass book.
Of course, the ATM as we know it now may be a far cry from the supermachines of tomorrow, but it might be instructive to understand how the ATM transformed branch banking operations and the jobs of tellers.
But the way it would happen has been transformed. India is experiencing what banks in advanced countries have been doing for the past many years.
This is reducing the need for a manual worker at the back end. It will take time for digital banking to fully take shape.
In the case of ATMs, it was in new branches and new services. They need to see branches and go and ask questions. As is typical of any information technology, changes wrought will hit all industries. But they will be at a different level.
Interestingly, as ATMs expanded—fromin to aboutor so until recently—the number of tellers employed by banks did not fall, contrary to what one might have expected. This is primarily because the wave of automation we are witnessing today is a byproduct of multiple technologies that have accelerated in the past few years to such a degree that we are reaching a tipping point in terms of superior performance and cost economics.
We have more than 1, cash deposit machines, so why do I need a teller?. Barclays chairman Anthony Jenkins warned of the Uber moment for banks a few years ago, and that is coming true.
First, as the data show, automation, by reducing the cost of operating a business, may free up resources to invest in other areas. Boots on the ground may be the mantra for these new banks which will have to marry technology with the human touch.
Likewise, ATM additions which grew at 9 per cent inwas growing at over 40 per cent in In some fully automated branches, a single teller is on duty to troubleshoot and answer customer questions. Branches and associated staff costs make up for about 65 per cent of the total retail cost base of a larger bank and a lot of these costs can be removed via automation.
What this means is that human skills, which were considered imperative for basic banking not long ago, may not be required. According to the research by James Bessen of Boston University School of Law, there are two reasons for this counterintuitive result.Shivani Venkatesh, a Lead Consultant at iCreate looks at the need for automating data flow from banks to the central regulatory bank whilst focusing on the Indian banking space.
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Is this banking's "Uber moment"? Automation Could Kill 30% of Bank Jobs. Subscribe; Subscribe. Money may receive compensation for some links to products and services on this website. Increasingly banks are moving from a defensive “shield” position toward automation to a more aggressive “sword” stance, using the powerful advantage they have as keepers of historical customer data to not only meet expressed client needs but predict future behavior.
Automation in Banking. June 28, and by providing offers. Threat of automation: Robotics and artificial intelligence to reduce job opportunities at top banks. retail banking at Axis Bank. “There is increased automation within branches.
We have more than 1, cash deposit machines, so why do I need a teller?.” Robotics and artificial intelligence to reduce job opportunities at top banks.Download